Refund policy

Refund policy

At Matcha Social, we take pride in providing the most premium quality matcha. If you are not 100% satisfied with your purchase, we accept returns under the following conditions:

Returns are only accepted for unused and unopened products.

Requests for returns must be made within 7 days from the delivery date.

Customers are responsible for return shipping costs, unless the product was damaged or incorrect upon arrival.

Refunds will be processed once the returned item is received and inspected.

To initiate a return, please contact our support team at matchasocial.usa@gmail.com with your order details.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues:

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.