Shipping policy

 

Order Processing Times:

Matcha Social Team processes orders Monday - Friday except on holidays. Orders are processed generally within 1-3 business days of receipt, from our warehouse. During high volume order periods, orders may take an additional 1–3 days to process.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier's website.

Shipping Restrictions:

We do not ship to P.O. boxes, APO/FO addresses, or certain remote locations. If you are unsure whether we can deliver to your location, please contact us before placing your order.

Shipping Costs:

All shipping costs for domestic (US) orders are reflected at checkout. We do not take international orders at this moment. 

Lost or Damaged Packages:

If your package is lost or damaged during shipping, please contact us at matchasocial.usa@gmail.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

Changes & Cancellations:

If you need to change or cancel your order, please contact us as soon as possible at matchasocial.usa@gmail.com. Once the order has been processed or shipped, we may not be able to make changes.

Contact Us:

If you have any questions about our shipping policy, please reach out to us at matchasocial.usa@gmail.com